Who these terms apply to
These terms cover every stay, event booking and enquiry handled by Kruleni at 80 Ann Street, Brisbane QLD 4000, Australia. By confirming a booking you accept them. If you are booking on behalf of a group or a company, you are responsible for making sure everyone in the booking knows these terms.
Questions before you book can go to kruleni@hotmail.com or +61 7 4829 7316. Our Privacy Policy explains how we handle your personal information and should be read alongside this page.
Bookings and deposits
A booking is confirmed when we receive the deposit and send you a booking reference. Until then, the room or date is held only provisionally and may be released.
- Room stays: a 10% deposit holds the suite. The remaining balance is charged three days before arrival unless you have agreed a different date with us in writing.
- Event bookings: a 30% deposit secures the rooftop for the date and time agreed in the proposal.
- Rates are quoted in Australian dollars and include GST unless the quote says otherwise.
- Guest numbers for events must be confirmed seven days before the function. Numbers can go up after that, not down.
Cancellations, changes and refunds
Plans change, and we try to be reasonable about it. The rules below set out what happens if you cancel or move a booking.
- Room bookings: cancel more than 48 hours before arrival and the deposit is refunded in full. Inside 48 hours, the deposit is kept against the first night.
- Event bookings: cancel more than 14 days out and half the deposit is returned. Inside 14 days, the deposit is held because the date can no longer be sold.
- Date changes are free where the new date is available and is within six months of the original.
- No-shows are charged the first night of the room booking and the full quoted venue cost for an event.
House rules during your stay
These keep the building comfortable for everyone staying in it, including guests on other floors.
- Check-in is from 1pm and check-out is 11am. Late check-out is available when the room allows and is arranged at the desk.
- Quiet hours run from 10pm to 7am on the suite floors and from midnight for events on the rooftop.
- Smoking is not permitted anywhere indoors, including on enclosed balconies. A cleaning fee of $250 applies if this is ignored.
- Small dogs up to 10kg are welcome in three ground-floor suites for a $40 cleaning fee. No pets on the harbour floors.
- Damage to a room beyond normal wear is charged at the cost of repair or replacement.
Liability and lost property
We take reasonable care of the building and the property of guests, but we are not responsible for loss or damage unless it results from our negligence. Valuables should go in the room safe. We are not liable for indirect losses such as missed flights or lost business.
Items left behind are held for ninety days, then donated or disposed of. Tell us within that window and we will post them at your cost. Nothing in these terms limits rights you have under Australian consumer law.
Governing law and contact
These terms are governed by the laws of Queensland, Australia, and any dispute is dealt with in the courts of that state. If something in these terms is unclear, ask us before you book rather than after.
Kruleni, 80 Ann Street, Brisbane QLD 4000, Australia. ABN 47 928 361 054. Owner: Daniel R. Whitlock. Email kruleni@hotmail.com, phone +61 7 4829 7316.