Kruleni has your message and one of the desk team is already reading it. You do not need to send it again. If you asked about dates or a rooftop booking, expect a reply the same day when it arrives before 4 pm Brisbane time, or before lunch the next morning if it landed overnight. If your request is urgent, ring reception on +61 7 4829 7316 and somebody will pick up between 7 am and 10 pm.
A real person on the desk reads every message, not an autoresponder. If your dates are tight, we check availability before we write back so the answer is useful the first time.
We send a rate, a date or an honest no. If a room is gone we will tell you which nearby nights are open, and if we are the wrong hotel for what you need we will say that too.
A single night's deposit confirms the booking. You pay the rest when you arrive, and you can cancel up to 48 hours before check-in without losing the deposit.
While you wait, have a look at the two parts of Kruleni people ask about most. Both pages carry real prices and photos rather than stock images.
A quick look at the rooms and the rooftop while your message sits at the top of our inbox.
Forty-two square metres on levels nine to eleven with a separate sitting room, a bath you can stretch out in and windows that catch the river light in the late afternoon. Sleeps two adults, or two and a child on a rollaway.
A covered terrace on level twelve with its own bar, heaters for the colder months and a long table that seats twenty four. We take one booking at a time, so the floor is yours for the evening.
If you are standing at the airport or planning something for this weekend, the phone is faster. Reception is staffed from 7 am to 10 pm every day, and the after hours number goes to the duty manager.
The desk is staffed from 7 am, and somebody always picks up.
Number 80, in brass above the door.
Level twelve, about an hour before service.
Whatever you sent us goes into the booking system, not a marketing list, and it is only used to answer your question or hold a room. If you want to know exactly what we keep and for how long, the privacy policy spells it out. The terms and conditions cover cancellation and deposits.